The best ways to contact IRCTC customer care

The Best ways to contact IRCTC customer care

The Best ways to contact IRCTC customer care : Indian Railway Catering and Tourism Corporation (IRCTC) is the online ticket booking portal for Indian Railways. It is a widely used platform, and there may be times when you encounter issues with your bookings or require assistance with the website’s functionalities. In such cases, it is essential to contact IRCTC customer care to resolve your queries. Railway Catering and Tourism Corporation (IRCTC) is the online ticket booking platform for Indian Railways, and it is the go-to destination for millions of people across India for booking train tickets. However, sometimes users may encounter issues while booking or canceling their tickets, or while making a payment on the platform. In such cases, it becomes essential to contact the IRCTC customer care team to get assistance and resolve their queries. Here are some more detailed ways to contact IRCTC customer care. Here are some of the best ways to contact IRCTC customer care:

IRCTC customer care number: You can call the IRCTC customer care number, which is available 24×7. The number is 139, and it is toll-free for users across India. You can call this number to enquire about your bookings, refund status, or any other related queries. The customer care executive will guide you through the process and provide you with the necessary information.

IRCTC customer care email: If you prefer to contact customer care through email, you can send your queries to care@irctc.co.in. This email id is dedicated to addressing customer issues, and you can expect a response within a few hours of sending the email. Make sure to mention your PNR number or booking ID in the email, as it will help the customer care executive to address your query effectively.

IRCTC helpdesk: IRCTC has set up helpdesks at major railway stations across India. You can visit these helpdesks to get assistance with your bookings or any other related queries. The helpdesk executive will guide you through the process and provide you with the necessary information. The helpdesk operates during the working hours of the railway station.

IRCTC social media handles: IRCTC is active on various social media platforms like Twitter and Facebook. You can follow them and reach out to them through direct messages or comments on their posts. They usually respond to queries within a few hours of receiving them.

IRCTC chatbot: IRCTC has launched a chatbot named “Ask Disha” that can assist you with your queries related to ticket bookings, cancellations, refunds, and other related issues. You can access this chatbot on the IRCTC website or mobile app. The chatbot is available 24×7, and you can expect an immediate response.

IRCTC website or mobile app: The IRCTC website and mobile app have a dedicated customer care section that can assist users with their queries. On the website, you can click on the ‘Contact Us’ section to get a list of frequently asked questions (FAQs) related to various issues such as ticket booking, payment, refunds, and cancellations. If your query is not addressed in the FAQs section, you can fill out a form with your details and query, and the IRCTC customer care team will get back to you.

Social Media: IRCTC is active on various social media platforms like Twitter, Facebook, and Instagram. Users can follow the official handles of IRCTC on these platforms and reach out to them through direct messages or comments on their posts. IRCTC usually responds to queries within a few hours, and users can expect a quick resolution to their problems.

IRCTC Tourist Facilitation Centre: IRCTC has set up Tourist Facilitation Centers (TFC) at major railway stations across India to assist users with their queries related to booking train tickets, tourist packages, and hotel bookings. Users can visit these centers to get assistance from IRCTC executives who are present at the centers. The TFC operates during the working hours of the railway station.

IRCTC SBI Card helpline number: IRCTC has tied up with the State Bank of India (SBI) to offer credit cards to its users. If you are an IRCTC SBI Cardholder and have any queries related to your credit card or payment, you can call the IRCTC SBI Card helpline number, which is 39 02 12 12 (prefix local STD code). The helpline is available 24×7, and the customer care executive will assist you with your query.

IRCTC Regional Offices: IRCTC has set up regional offices across India to assist users with their queries related to train ticket booking, cancellation, and refunds. Users can visit these offices to get assistance from IRCTC executives who are present at the offices. The regional offices operate during the working hours of the office.

The various ways in which users can contact the IRCTC customer care team to get assistance with their queries. Users can choose any of these modes of communication depending on their convenience and the nature of their query. However, before contacting customer care, users should ensure that they have all the necessary details related to their booking, such as PNR number, booking ID, and travel date, to help the customer care executive to assist them better.

In conclusion, these are the best ways to contact IRCTC customer care. Whether you prefer to call, email, or use social media, IRCTC has multiple channels through which you can reach out to them. Ensure that you have all the necessary information related to your booking, such as PNR number, booking ID, and travel date, before contacting customer care. This will help the customer care executive to assist you more efficiently and effectively.